Lisbon finally gets a substantial VC fund in the shape of Indico Capital Partners

Lisbon, characterized occasionally by some tech scene observers as ‘the warm Berlin’, has been threatening to generate more startups in the last few years, not least because it will now have the enormous Web Summit conference there for the next 10 years, and because it’s a cheap and great place to live. But the startups […]

Talkdesk nabs $100M at more than $1B valuation for its smart call centers

Talkdesk, the provider of cloud-based contact center software, has raised $100 million in new funding from Viking Global Investors, a Connecticut-based hedge fund, and existing investor DFJ. The round values the company at north of $1 billion, Talkdesk co-founder and chief executive officer Tiago Paiva confirmed to TechCrunch, but he declined to disclose the exact […]

Observe.AI raises $8M to use artificial intelligence to improve call centers

Being stuck on the phone with call centers is painful. We all know this. Observe.AI is one company that wants to make the experience more bearable, and it’s raised $8 million to develop an artificial intelligence system that it believes will do just that. The funding round was led by Nexus Venture Partners, with participation from MGV, Liquid 2 […]